01. CORE_OS
IT Support Engineer with hands-on experience supporting enterprise environments across Windows, macOS, Microsoft 365, Azure AD, SCCM, mobile devices, and networking. Currently working at Borealis GmbH (OMV Group), providing technical support in an international corporate environment.
Experienced in endpoint management, user support, Active Directory administration, VPN troubleshooting, PXE imaging, device lifecycle management, and VIP support. Strong focus on problem solving, customer satisfaction, documentation, and continuous improvement.
Background in IT, Audio Engineering, and Music Performance, bringing a unique combination of technical precision, creativity, communication skills, and adaptability. Passionate about technology, automation, IT infrastructure, and creating efficient solutions that improve user experience.
02. SYSTEM_CAPABILITIES
> Enterprise IT & Support
> IT Operations & Service
03. EXECUTION_LOG
IT Support Engineer
- Provide enterprise-level IT support for Windows, macOS, iOS, Android, and Microsoft 365 environments. Supported 500+ enterprise users.
- Manage Active Directory, Azure AD, permissions, SCCM, and endpoint deployment processes.
- Deliver VIP and executive support, created technical documentation, and reduced ticket resolution time.
IT Technician (Freelance)
- Delivered onsite and remote technical support for small business and private clients.
- Installed, configured, and maintained Windows systems, networks, printers, and software.
- Diagnosed hardware/software issues and implemented reliable solutions.
Live Sound Engineer (Freelance)
Managed professional audio systems for live events and productions. Provided technical troubleshooting in fast-paced technical environments.
04. PERSONAL_LAB
Self-Hosted Fleet
Managing a robust home server environment running containerized apps. Orchestrating Nginx Reverse Proxies, Cloudflare Tunnels, and Authentik SSO.
Home Automation
Architecting deep smart home logic using Home Assistant. Integrating IoT devices across Zigbee, Matter, Z-Wave, and Tuya network protocols.
Hardware & 3D Printing
Designing, optimizing, and fabricating custom 3D printed parts for mechanical systems, DIY electronics, and custom server hardware enclosures.
05. TRAINING_DATA
Diploma in Information Technology - System Engineering
2021 - 2024
> HTL Wien West | Vienna, Austria
Relevant Topics: System Administration, Network Administration, Cybersecurity, Database Management, Software Development.
Diploma in Audio Engineering
2020 - 2023
> HOFA College
Bachelor’s Degree in Music Performance
2005 - 2009
> Tehran Music University | Tehran, Iran
06. INITIATE_HANDSHAKE
INITIATING BOT VERIFICATION...
TRANSMITTING PAYLOAD
TRANSMISSION SUCCESSFUL
Comm-link established.
TRANSMISSION FAILED
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